We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. At the stage when you enter your credit card details, you will be passed on to a Secure Order Processing page hosted by Sage Pay & Paypal. We do not collect any card details from you directly. This also applies to any card detail given to us when making a telephone purchase. Our company 'The Tandoor Clay Oven Limited' (UK) and Puri Tandoors Ltd (USA & Canada) takes full responsibilty for transactions processed on our web site.
The delivery of goods require customer signature, if there is If there is no one to sign for the goods our courier company will re scheduled the delivery for following day.
Your parcel(s) are insured for any loss or damage whilst in transit. Please inform us of any damages or any missing parcels on the day of delivery by 7PM UK time so that we can lodge a claim with the delivery insurance company. Failing to do so will invalidate your delivery insurance.
Your parcel(s) are insured for any loss or damage whilst in transit. Please inform us of any damages or any missing parcels within 48 hours of receiving the delivery so that we can lodge a claim with the delivery insurance company. Failing to do so will invalidate your delivery insurance.
Please be advised that hairline / minor cracks and fissures are normal for any clay oven and should not be considered as a damaged clay oven.