Return Policy

Return Policy 

YES you can change your mind and return the item

Please be advised that if for any reason you are not happy with your purchase, you can return it to us unused in it's original condition/packing within 7 days of the date you received the item. We will issue a full refund for the price you paid for the item after deduction of 3% credit card processing fee for orders paid via credit/debit cards/paypal & a restocking fee of $15 USD for USA, $20 CAD for Canada, £10 GBP for UK, €12 Euro for Europe will be deducted per item ordred. Please note, the cost of delivery is included within the price of unit, hence delivery & collection charges will not be refunded.

For your peace of mind our Tandoori ovens and accessories comes fully insured for physical damage and loss whilst in transit. Kindly inform us for any damages/missing parcels on the same day of receipt of 1st parcel for UK and europen orders and within 48 hours for all USA & Canada orders 

Please note that there will be heat induced cracks/fissures/minor holes in the clay liner or the firecent base which can develop after using the tandoor even if the Tandoor has not been dropped or mishandled, they are simply due to expansion and contraction effects resulting from the clayliner / fire cement base being heated and cooled. These cracks/fissures/minor holes does not make the product defective and does not affect the life of tandoor oven in any manner as long as these are repaired when they occur and for that a lump of clay has been provided or you can use fire cement to repair these cracks. Please refer the instruction manual provided with the unit.

Cancellation Policy 

Cancellation of orders before the dispatch of orders will incurr a 3% fee for orders paid via credit/debit card or paypal as the credit card processing fee is not refunded to us by the online card procesing terminals 

Cancellation of orders after dispatch of orders will incurr a 3% fee for orders paid via credit/debit card or paypal as the card processing fee is not refunded by the online card processing terminals and shipping and return shipping charges will be deducted and a restocking fee of $15 USD for USA, $20 CAD for Canada, £5 GBP for UK, €6 Euro for Europe will be deducted per item ordered.

For any further queries on our return/cancellation policy, kindly contact us using the "contact us" page